Most items on our website are produced on-demand. Once you place your order, we will usually be able to complete the product in 4-8 business days. In cases we have a high volume of orders or a special-order item, we will need more time. If your order is part of a pre-order, it will be produced usually 7-10 days after the pre-order closes, and distributed soon after.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.
We’re so sorry if the product you ordered arrived wrong/damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the wrong/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible
At this time, we don't offer exchanges. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

