Question 1

When will I get my order?

Accepted Answer

Most items on our website are produced on-demand. Once you place your order, we will usually be able to complete the product in 4-8 business days. In cases we have a high volume of orders or a special-order item, we will need more time. If your order is part of a pre-order, it will be produced usually 7-10 days after the pre-order closes, and distributed soon after.

Question 2

Where will my order ship from?

Accepted Answer

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

Question 3

How will I know when my order is ready?

Accepted Answer

We usually send two e-mails for each order. One e-mail will show the order details and confirm that the order was placed, and the second e-mail will tell you when your order is being shipped.

Question 4

How do I track my order?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a email.

Question 5

My order should be here by now, but I still don't have it. What should I do?

Accepted Answer

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.

Question 6

I received a wrong/damaged product, what should I do?

Accepted Answer

We’re so sorry if the product you ordered arrived wrong/damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the wrong/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible

Question 7

What’s your return policy?

Accepted Answer

We don’t offer returns and exchanges for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. But if there’s something wrong with your order, please let us know.

Question 8

Do you offer refunds?

Accepted Answer

Refunds are only offered to customers that receive the wrong items or damaged items, e.g. misprints, receiving the wrong color or size, or holes in the garment. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Question 9

Can I exchange an item for a different size/color?

Accepted Answer

At this time, we don't offer exchanges. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Question 10

I'm not sure about sizing. Can I try something on first?

Accepted Answer

Unfortunately we do not have a physical location for customers to come in at this time. We suggest refer to the size charts we provide, and compare with one of your own shirts that you like the fit. Sent us an email if a size chart is not listed.

Question 11

I haven't received my order yet, and I noticed that I ordered the wrong size. Can I change it?

Accepted Answer

If you need to change details on your order such as size or color, please contact us. Usually, we can make a change if we are a day or more away from printing. However, once the order has been printed, we are unable to make any size changes or give any refunds.

Question 12

I have a question that's not listed here

Accepted Answer

please e-mail us at: blossomofnoevil@gmail.com

Frequently asked questions